Frequently Asked Questions

As standard, your Eden specialist can request that our pharmacy partner provide you with 1 or 3 month prescriptions, provided that is suitable for your needs. In exceptional circumstances, for example UK military on long term deployment, they can also offer longer term prescriptions upon request. Access to prescriptions and our pharmacy partners is always subject to a detailed assessment of your needs by independent suitably qualified Eden specialists. Purchasing an Eden subscription does not automatically qualify you to receive e-prescriptions.

At this time, Eden specialists only offer e-prescriptions (if deemed appropriate for you) which are passed electronically to our pharmacy partners, who will deliver to you by mail order.

Our independent UK specialists may provide you with e-prescriptions for medication, such as gender affirming hormones, if they agree it is safe and appropriate. If so, they'll send them electronically to our UK pharmacy partner. The pharmacy will send you a secure payment link and then deliver your medication by next day courier.

Information sheet attached as a pdf file.

Information sheet attached as a pdf file.

HRT patches stay on all the time. You change them twice a week, always on the same day – so you have one on for 3 days and then one on for 4 days. For example, you can change on a Monday and a Thursday and then on a Monday again etc., or Tuesday and Friday and then Tuesday again, etc. There should not be a break between one patch and the next. Stick the patch onto a hairless area of skin ideally below your waist; lower tummy area, thigh or bottom. It is OK to wear them on your upper arm but as the oestrogen is absorbed by fatty tissue; put it in an area where you have most of this. Apply your patch to clean, dry, cool skin as soon as you open the protective pouch; Don’t put it on top of cuts, spots, or anywhere the skin is irritated Don’t use cream, moisturiser, or talc before applying your patch Don’t apply your patch on the same area of skin twice in a row. If a patch falls off apply a new patch but keep to your original ‘patch change’ days. If you have just had a bath or shower, wait until your skin cools before applying a new patch. You can use Micropore tape to help keep the edges of your patch stuck down. Your patch may leave behind some residue on your skin after you take it off. You can remove this residue with rubbing alcohol or hand sanitiser followed by moisturiser. Alternatively, you can buy actual adhesive remover wipes from a chemist. If you forget to change your patch, change it as soon as you remember, and then keep to your original ‘patch change’ days. Remember: You can have a bath or shower as normal when you’re wearing your patch. Just don’t scrub too hard, as this can loosen the edges of the patch. You can go swimming. This won’t affect your patch. You can exercise and play sports, but don’t wear your patch under tight clothing or waistbands as the edge may start to peel off. You can sunbathe. Just remember to keep the patch covered, out of direct sunlight. *Some people get skin reactions*: Very common (affects more than 1 in 10 people): Irritated, itchy skin and a rash where the patch is applied. Common (affects less than 1 in 10 people): Red, puffy skin where the patch is applied. Of note - different brands of patches have different additional ingredients. So if you react to one kind of patch, it can be worth trying a different brand. Contact us if you need assistance.

Eden New Life is an advisory service and does not directly supply medication. We instead work with regulated UK pharmacy partners in order that you can quickly and conveniently access any medications prescribed by your Eden specialist in a safe and legal manner. Our specialists have access to the full range of prescription medication in the UK. Some example prices charged by our UK pharmacy partner follow. All medications are provided via tracked mail order. You will always be able to see and approve the exact price before placing any medication order. Last update: May 2024 Examples of costs for Feminising hormone treatment medication Estrogen patch 4 weeks £11-£12 Estrogen tablet 4 weeks £16 Examples of costs for Masculinising hormone treatment medication Testosterone gel 4 weeks supply £59.50 Testosterone 4 weeks injection £8 Testosterone 12 weeks injection £110 Testosterone injection supplies £5-8 Delivery charge Next day delivery £9 Prices are subject to change at any time. Access to prescriptions and pharmacy partners is always subject to a detailed assessment of your needs by suitably qualified and independently regulated Eden specialists.

There are two types of injectable testosterone commonly used in the UK - Sustanon and Nebido. Our recommendation always is that you have your injectable medications administered by a suitably trained healthcare professional. If that is not possible, Sustanon is suitable for self-injection for anyone who is not allergic to nuts. Sustanon must be injected intramuscularly (into a muscle). Nebido is not suitable for self-injection and must only be administered by a medical professional. While all injections carry risks, we provide our subscribers with live training and materials to learn how to most safely self-inject Sustanon. It is very important that you first attend a training session with our specialist nurse and review all available materials before self-injecting. Here is a link to the session. After you have attended your training session you must then review the following materials: 1. Instructional video tutorial on how to administer injections intramuscularly here.* *Please note - the medication shown in the instructional video looks a little different to Sustanon. Sustanon is a single-use ampoule. 2. Written step-by-step guides for self-injecting Sustanon attached below. If you have any questions about injectable medications or self-injection, you are welcome to contact us at any time. Please contact us before you attempt self-injection, if anything is unclear.

Gender-affirming hormone therapy can affect your fertility. If you are thinking of starting hormone therapy, you should consider fertility preservation options, such as sperm or egg preservation, before starting treatment. You can find lots of useful information on the HFEA website, here: Information for trans and non-binary people seeking fertility treatment | HFEA

Yes. If you are taking medication obtained via our specialists out of the UK you may want to have a letter to prove it was prescribed for you. We can provide a letter which confirms; - your legal and preferred names - your date of birth - your address - confirmation of your genuine medical need for the medication - name of the pharmacy that dispensed the medication - medication provided - prescription order number and date - our contact details As every country has its own rules which may change at any time we cannot guarantee that this letter will be accepted at your destination. Further, some countries restrict the import of certain medications regardless of if they were prescribed to you legally in the UK. Therefore, if you purchase this letter you must check the entry rules and requirements for the destination country for the time you are visiting. You should also check www.gov.uk/take-medicine-in-or-out-uk for the latest advice. To order this letter please contact us.

Yes, the NHS offers screening to transgender and non-binary people. This includes breast, cervical, AAA (abdominal aortic aneurysm), and bowel cancer screening. You can find more information on the NHS website about which screenings you may or may not automatically be invited for, and which screenings you can request: https://www.gov.uk/government/publications/nhs-population-screening-information-for-transgender-people/nhs-population-screening-information-for-trans-people

Yes, particularly if your transition involves taking gender affirming hormone therapy (GAHT) or lower surgery. Below are some leaflets produced with and by trans/non-binary people alongside members of the Pelvic Obstetric and Gynaecological Physiotherapy (POGP) network, which contain lots of useful information on this topic: